Terms of Service
Last Updated: September 23, 2026
Table of Contents
- 1. Acceptance of Terms
- 2. Eligibility & Account Registration
- 3. Service Description & Limitations
- 4. User Conduct & Acceptable Use
- 5. Payments & Billing
- 6. Cancellation & Refund Policy
- 7. Limitation of Liability
- 8. Disclaimer of Warranties
- 9. Intellectual Property
- 10. Third-Party Services
- 11. Governing Law & Dispute Resolution
- 12. Changes to These Terms
- 13. Contact Us
1. Acceptance of Terms
By downloading, installing, or using the La Carte Waste Management mobile application (available on Google Play Store and Apple App Store) or accessing our website at lacartewaste.com (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services. These Terms constitute a legally binding agreement between you and La Carte Waste Management ("we," "our," or "us").
2. Eligibility & Account Registration
You must be at least 18 years of age to use our Services. By creating an account, you represent that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at info@lacartewaste.com if you suspect any unauthorized use of your account.
3. Service Description & Limitations
a. Scope of Services
- Waste pickup scheduling within designated service zones in Accra, Ghana.
- Bin rental and sale for residential and commercial customers.
- Notifications and reminders for scheduled pickups.
- Customer support and account management tools.
b. Service Limitations
- Services are available only within our active service zones. We do not guarantee coverage in all areas.
- Pickup schedules are subject to availability, weather conditions, public holidays, and operational capacity.
- We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice.
- We do not guarantee uninterrupted or error-free operation of the app or website.
- Certain features may require a stable internet connection and may not function offline.
c. Service Zone Changes
- We may expand or reduce our service zones at any time.
- Customers in affected zones will be notified at least 14 days in advance of any service area reduction.
4. User Conduct & Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must NOT:
- Provide false, misleading, or fraudulent information when registering or scheduling pickups.
- Use the Services to dispose of hazardous, toxic, medical, or prohibited waste materials without prior written authorization.
- Attempt to gain unauthorized access to our systems, servers, or databases.
- Reverse-engineer, decompile, or disassemble any part of the app or website.
- Use automated tools, bots, or scrapers to access or collect data from our Services.
- Harass, threaten, or abuse our staff, field representatives, or other users.
- Upload or transmit viruses, malware, or any other harmful code.
- Use the Services in any way that violates applicable local, national, or international laws or regulations.
- Resell, sublicense, or commercially exploit the Services without our written consent.
5. Payments & Billing
All fees for our Services are displayed within the app or communicated during the booking process. By providing payment information, you authorize us to charge the applicable fees. Payments are processed securely via third-party payment processors. We are not responsible for errors or failures caused by your payment provider. All fees are quoted in Ghanaian Cedis (GHS) unless otherwise stated.
6. Cancellation & Refund Policy
a. Cancellation by Customer
- You may cancel a scheduled pickup at least 24 hours before the confirmed pickup time without penalty.
- Cancellations made less than 24 hours before the scheduled pickup may incur a cancellation fee.
- To cancel, use the app's cancellation feature or contact us at info@lacartewaste.com or 0543 190 346.
b. Cancellation by La Carte Waste Management
- We reserve the right to cancel or reschedule a pickup due to operational issues, unsafe conditions, or force majeure events.
- In such cases, we will notify you as soon as possible and offer a rescheduled pickup at no additional charge.
c. Refunds
- Refunds for prepaid services cancelled in accordance with our policy will be processed within 7–14 business days.
- Refunds are issued to the original payment method used at the time of booking.
- No refunds will be issued for services already rendered or for cancellations that do not meet the 24-hour notice requirement.
- Bin rental deposits are refundable upon return of the bin in acceptable condition.
d. Account Termination
- You may close your account at any time by contacting us at info@lacartewaste.com.
- We reserve the right to suspend or terminate your account if you violate these Terms.
- Upon termination, your right to use the Services ceases immediately.
7. Limitation of Liability
To the fullest extent permitted by applicable law, La Carte Waste Management, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to:
- Loss of data, revenue, profits, or business opportunities.
- Damage to property caused during waste collection, except where due to our proven negligence.
- Service interruptions, delays, or failures beyond our reasonable control.
- Unauthorized access to your account resulting from your failure to secure your credentials.
- Actions or omissions of third-party service providers.
8. Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of the Services is at your sole risk.
9. Intellectual Property
All content, trademarks, logos, graphics, and software included in or made available through our Services are the property of La Carte Waste Management or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. You are granted a limited, non-exclusive, non-transferable license to use the app solely for your personal, non-commercial use.
10. Third-Party Services
Our Services may integrate with or link to third-party services (e.g., payment processors, mapping services). These third parties have their own terms and privacy policies, and we are not responsible for their practices or content. Your use of third-party services is at your own risk and subject to their respective terms.
11. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the jurisdiction of the courts of Ghana. Nothing in this clause limits your statutory rights as a consumer under applicable Ghanaian law.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you via email or a prominent notice within the app at least 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
© 2026 La Carte Waste Management. All rights reserved.