Privacy Policy
Last Updated: September 23, 2026
Table of Contents
1. Introduction
La Carte Waste Management ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services"). Please read this policy carefully. By using our Services, you agree to the practices described here.
2. Information We Collect
a. Information You Provide Directly
- Full name and contact details (email address, phone number)
- Physical address and service zone for waste pickup scheduling
- Payment information (processed securely via third-party providers)
- Account credentials (username and password)
- Communications you send us (support requests, feedback)
b. Information Collected Automatically
- Device identifiers (device ID, operating system, app version)
- Log data (IP address, access times, pages viewed)
- Location data (with your permission) to identify your service zone
- Usage data (features used, interactions within the app)
- Push notification tokens (to send service alerts)
c. Information from Third Parties
- Authentication data if you sign in via third-party providers
- Payment verification data from payment processors
3. How We Use Your Information
- To create and manage your account
- To schedule, confirm, and manage waste pickup services
- To process payments and send receipts
- To send service notifications, reminders, and updates
- To respond to customer support inquiries
- To improve our app, website, and services
- To comply with legal obligations
- To detect and prevent fraud or misuse
- To send promotional communications (only with your consent)
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. You may request deletion of your account and associated data at any time by contacting us at info@lacartewaste.com. We will delete or anonymize your data within 30 days of a verified request, except where retention is required by law.
6. Your Rights & Choices
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
- Location: Disable location access at any time through your device settings.
- Push Notifications: Disable notifications through your device settings.
- Data Portability: Request your data in a portable format.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS/HTTPS), secure password hashing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorized access to your account.
8. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@lacartewaste.com and we will promptly delete such information.
9. Third-Party Links & Services
Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
10. App Permissions
Our mobile application may request the following device permissions:
- Location: To identify your service zone and confirm pickup address accuracy. You can deny or revoke this permission at any time.
- Camera / Photo Library: To allow you to upload images related to your service request (optional).
- Push Notifications: To send pickup reminders and service updates. You can disable these in your device settings.
- Internet Access: Required for core app functionality.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice within the app prior to the change becoming effective. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes take effect constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
© 2026 La Carte Waste Management. All rights reserved.
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